Store Policies

Have a question? We have an answer! Take a look below to see some of the most frequently requested information. If you have any questions at all, please don’t hesitate to contact us.

Sizing

Sizing can be a challenge due to the myriad differences in each major lines sizing standards. We invite you to visit our location where our knowledgeable staff can help you find the perfect size for your special event. If you are not able to visit with us, then a proper measurement of the bust,  waist and hips should be given at the time of order and we will find the suitable size to work with your measurements.

Please see our sizing page for additional information from each house on the particulars of their sizing.

Order Process

When ordering from Beautiful Dresses line, please be aware that each dress is custom made for you! This means Custom made dresses must be ordered before Jan 1st of each school year to be here before the end of May plus your delivery time within Canada. If you have any questions regarding the time frame for ordering any specific dress please reach out to one of our knowledgeable staff – we’re always happy to help answer questions!

Shipping

Shipping is calculated on a per dress basis as listed below.

Destination Rate per Dress Method of Shipping
Canada 35.00 Canada Post Expedited
Worldwide (Contact for Quote) Canada Post Airmail

Please see our Contact Page for store hours and locations.

For international shipments, please contact us with your full mailing address so we can provide an accurate shipping total.

In-store Pickup

For the convenience of our customers who reside near the Bedford location in Nova Scotia, we do offer the option of local pickup at the store. Please be aware that any pickups made at our store require the item to be paid in full before ordering and for the safety of your order we do require valid photo identification upon pickup. Please call ahead and let the staff know you are coming so we have the time to bring your gown to the front of the store and have it ready for you.

Please see our Contact Page for store hours and locations.

Return Policy

Please be sure of your purchase before ordering as all sales are final! These dresses are being custom ordered for you and our distributors will not take returns.  All of our dresses are custom-made, to your order and are unique in their own way. We do not offer any returns, exchanges, or refunds on any orders. On occasion, we may have clearance or sample items available from end-of-line closeouts. These items will be clearly marked as clearance. We do not offer any returns, exchanges, or refunds on clearance dresses.